Operations & Strategy

Structured thinking,
operational
execution.

Former EY Auditor  ·  Operations Lead, Tenez Academy  ·  SEO & GEO Consultant

Portrait
+75%
YoY sign-up growth
+44%
Revenue growth
Top 10
Google ranking, primary keywords
3
Singapore venues managed

Background

I enjoy understanding how systems work and why they break. Then designing better ways for people and teams to operate, decide, and execute.

My background spans financial auditing at EY, operational management in a fast-paced academy environment, and building digital products focused on workflows, learning systems, and search visibility.

Across these experiences, I've gravitated toward one thing: turning messy processes into structured, scalable systems, whether in business operations or product design.

Things I've built.

Problem Framing · Workflow Design

Loan Review App

Loan audit reviews involved a lot of manual work spread across different documents, which made the process slow and hard to trace.

I started looking at how parts of the workflow could be more structured, without taking judgment out of the auditor's hands.

User Research · Product Design

CryptoQuest

Crypto has a lot of content but not much structure. Beginners end up with fragmented knowledge and no clear sense of how things connect.

I built a step-by-step learning platform with interactive chapters, so there's an actual path through the material, not just more content to consume.

Market Insight · Product Build

Surfaced

Most SEO tools show you what's wrong, then leave you to figure out what to do. Small operators don't need more data. They need to know what to fix.

So I built something that takes the audit results and turns them into actual fixes, copy-paste ready, with a roadmap of what to tackle first.

What I Do

01

Operations Management

Managing workflows, coordination, scheduling, and operational execution across teams and stakeholders.

02

Process Improvement

Identifying inefficiencies and restructuring workflows to improve operational outcomes and user experience.

03

Business Growth

Supporting business growth through structured strategy, SEO, partnerships, and scalable operations.

04

Systems & Workflow Thinking

Interested in workflows, operational systems, and technology-driven process improvement.

Background.

Background

Background across financial services, operational management, and growth-focused environments. Started in audit at EY Indonesia covering banking and financial institutions before moving into operational execution and business growth roles.

Interested in systems, workflow optimization, operational scalability, and how businesses coordinate execution across teams, processes, and technology.

Tools

Excel Notion Google Analytics Google Search Console PageSpeed Insights Screaming Frog Figma Canva Visual Studio Code GitHub Next.js TypeScript Vercel Claude AI Tools

Skills

Product Thinking & Problem Framing User Research & Insight Synthesis Growth Strategy & Acquisition Process Improvement & Workflow Design Roadmap Planning & Prioritization Operations & Product Operations Stakeholder Management Data-Driven Decision Making Cross-functional Communication Systems Design & Documentation

Experience.

Prudential Indonesia
Financial Advisor
2016 — 2018
Advised clients on financial planning and insurance products — acquired 30 new clients within the first month and grew monthly sales by 67%.
Ernst & Young Indonesia
Assurance Associate
2018 — 2022
Worked on financial services audits, operational reviews, and regulatory compliance engagements across Indonesia's largest banks and financial institutions.
Tenez Academy Singapore
Growth Marketing Manager
2022 — Present
Led day-to-day operations, student scheduling, and growth initiatives as the academy expanded across multiple Singapore venues — helping grow sign-ups by 75% and revenue by 44%.

Freelance

  • Sollicitatie DokterNetherlands
    SEO & GEO Specialist
    Improving organic and AI search visibility through content strategy, technical SEO, and GEO-focused optimization for a Dutch job application platform.
    2026 — Present
  • Dakbeheer KieskeurigNetherlands
    SEO Specialist
    Improved organic search rankings through technical SEO audits, on-page optimization, and content improvements for a Dutch roofing services company.
    2024
  • Old Amsterdam AntiquesIndonesia
    SEO Specialist
    Built organic visibility from the ground up through keyword strategy, on-page SEO, and content structuring for an antiques business in Indonesia.
    2023 — 2024
← Back to Experience
Ernst & Young Indonesia · 2018 — 2022

Operating Within High-Regulation Financial Environments

Assurance Associate

Worked primarily across banking and financial services institutions where operational accuracy, structured verification, and regulatory compliance directly affected financial reporting integrity.

The work required navigating highly regulated environments involving large-scale financial data, cross-department coordination, and detailed verification processes across multiple stakeholders.

  • Financial services audit
  • Regulatory implementation
  • Operational verification
  • Stakeholder coordination
  • Structured reporting

Financial Institutions Exposure
Worked across Indonesia's largest banks, digital banks, asset management firms, and securities companies.

Operational Accuracy
Identified an IDR 13.5B discrepancy through detailed verification and analytical review processes.

Regulatory Adaptation
Assisted clients in understanding and implementing updated financial reporting regulations across impacted accounts and reporting structures.

The experience strengthened my approach toward analytical thinking, operational detail, structured communication, and working within high-complexity environments.
← Back to Experience
Tenez Academy Singapore · 2022 — Present

Scaling Operations Across Multiple Venues

Growth Marketing Manager

Tenez operated across multiple venues with increasing student demand, growing scheduling complexity, and evolving operational requirements across coaching, court allocation, and customer coordination.

Large group class structures created limitations in student progress, parent satisfaction, and operational scalability as demand continued to grow.

The operational structure gradually shifted toward private and smaller-group formats, improving both customer experience and operational efficiency.

+44.1%
Revenue growth
Customer satisfaction & scalability

Customer acquisition channels were re-evaluated based on conversion efficiency rather than visibility metrics. The website structure and SEO strategy were rebuilt with stronger focus on search-driven acquisition, while lower-converting channels were deprioritized.

+75%
YoY sign-up growth
Top 10
Google ranking, primary keywords

Managed scheduling coordination, venue partnerships, coach allocation, operational logistics, and customer communication across multiple Singapore locations.

The role deepened my interest in operational systems, workflow coordination, scalability, and how structured execution directly impacts business growth.
← Back to Experience
Prudential Indonesia · 2016 — 2018

Building Client Trust Through Financial Advisory

Financial Advisor

Worked in a client-facing advisory environment focused on financial planning, relationship management, and understanding individual financial needs.

The role required building trust quickly, communicating financial concepts clearly, and adapting recommendations based on different client situations and priorities.

Developed a consultative and relationship-driven approach toward client acquisition and long-term engagement.

30
New clients in one month
+67%
Monthly sales increase
The experience strengthened my communication skills, client understanding, ownership mindset, and ability to operate within target-driven environments.

Projects.

01
Independent Initiative · 2026
Loan Review App — An Audit Support Tool for Financial Institutions
Exploration into structuring and streamlining manual loan audit workflows — reducing repetitive operational workload and improving traceability in regulated environments.
02
Independent Initiative · 2026
CryptoQuest — Interactive Crypto Learning Platform
A structured, interaction-driven educational platform transforming fragmented crypto learning into a progressive, guided experience across 23 chapters and 20+ simulations.
03
Independent Initiative · 2026
Surfaced — SEO & GEO Audit Platform
Built in 3 days using Next.js, TypeScript, and Claude — Surfaced audits websites, identifies SEO and AI-discovery issues, generates implementation-ready fixes, and delivers a step-by-step growth roadmap for small business operators.
← Back to Projects
Independent Initiative · 2026

Loan Review App — An Audit Support Tool for Financial Institutions

During loan audit engagements, review workflows involved extensive manual verification, fragmented documentation across multiple files, and repeated completeness checks performed by different stakeholders.

These workflows required auditors to consolidate loan-level data, validate supporting documents, and ensure consistency in credit assessment outputs such as impairment calculations and risk classifications.

Beyond financial reporting requirements, the operational workflow revealed inefficiencies affecting audit speed, consistency, and scalability. Key pain points included:
  • Manual completeness checks across loan documentation
  • Repetitive data extraction from unstructured files
  • Inconsistent tracking across review stages
  • Heavy reliance on spreadsheets for credit impairment calculations
  • Fragmented audit evidence and working paper (KKA)
Core workflow components explored:
  • Loan review workflow structuring and stage tracking
  • Document completeness validation framework
  • AI-assisted data extraction from supporting documents
  • DPD staging logic for credit risk classification
  • CKPN / PSAK 71 (IFRS 9) impairment assessment workflow
  • Audit Working Papers (KKA) automated multi-sheet Excel generation
  • Role-based approval hierarchy and review progression tracking
  • Audit trail logging for review accountability
  • Role-based access control (RBAC) for audit segregation
  • Multi-tenant architecture for engagement separation
  • Multi-factor authentication (MFA) for secure access
  • Audit trail integrity and traceability requirements
  • Data segregation and confidentiality controls
Following evaluation of enterprise adoption constraints, the initiative was not pursued commercially. The project served as a structured exploration into audit workflow design, operational system thinking, and execution challenges in regulated financial environments.
← Back to Projects
Independent Initiative · 2026

CryptoQuest — Interactive Crypto Learning Platform

Despite an abundance of crypto educational content, many beginners still struggle to understand how crypto systems actually work. The real problem wasn't a lack of content — it was having no clear path through it — content that assumed prior knowledge, introduced jargon without context, and lacked progression between beginner and intermediate concepts.

The platform was structured into three progressive learning levels across 3 levels, 15 modules, and 23 chapters:
Beginner
Money systems, Bitcoin, blockchain, wallets, ecosystem
Intermediate
Ethereum, DeFi, tokenomics, DAOs, NFTs
Advanced
Scalability, governance, protocol design, Web3

Problem-first storytelling — each chapter began with a real-world problem before introducing technical concepts, helping learners understand why blockchain systems were created before how they work.

Interactive over passive — chapters were designed as screen-by-screen flows combining storytelling, simulations, quizzes, diagrams, and practical exercises.

Trust-focused framing — content included book references, cited sources, and explicit discussion of limitations, keeping things honest rather than hype-driven.

  • React 18 + Vite
  • Deployed via Vercel
  • Modular chapter architecture using structured JavaScript objects
  • Local progress persistence via localStorage
  • Interactive simulations via React state management
  • Custom UI without external component libraries
23
Complete chapters
20+
Simulations & interactions
Live
Deployed on Vercel
The project reinforced the importance of content architecture before UI development, structured progression in educational systems, and balancing accessibility with technical depth in complex subject areas.
← Back to Projects
Independent Initiative · Next.js · TypeScript · Claude · Vercel

Surfaced — SEO & GEO Audit Platform

Built and deployed in 3 days · Live at surfaced-nu.vercel.app

Surfaced is an SEO and GEO (Generative Engine Optimization) platform that helps small businesses improve both Google rankings and AI search visibility. It audits websites, identifies issues, generates implementation-ready fixes, and provides a step-by-step growth roadmap — with all code generated by Claude.

Most SEO tools were built for agencies, not operators. They surface data but leave interpretation, prioritization, and execution entirely to the user. For a small business owner without a technical background, a crawl report full of issues is not a roadmap — it is a list of things to worry about.

At the same time, AI-powered search platforms — ChatGPT, Perplexity, Google AI Overviews — are becoming primary discovery channels. Most affordable tools address one or the other. Enterprise tools that address both start at $295 per month.

While managing websites for businesses across Singapore, Indonesia, and the Netherlands, I kept running into the same problem: tools could identify issues, but rarely explained how to fix them. I often had to interpret reports, decide what mattered most, and translate technical recommendations into actionable tasks — for every major algorithm update.

I wanted to explore whether a single product could help businesses identify issues, generate fixes, and improve visibility across both SEO and AI search.

SEO & GEO Audits
Website crawling, issue detection, AI visibility analysis, competitor benchmarking
Fix Tools
AI-generated title tags, meta descriptions, schema markup, Open Graph — ready to copy
Growth Roadmap
Prioritised opportunities, weekly action plan, progress tracking, PDF export
13 Languages
English, Indonesian, Dutch, Japanese, Korean, Spanish, French, German, and more

Deterministic Scoring
Early versions asked Claude to estimate the SEO score — which produced different results on every run. The fix was to calculate scores entirely from real crawl data before Claude sees anything: title tag presence, H1 coverage, meta description quality, HTTPS, schema, canonical tags, image alt text ratios, and internal link counts. Claude writes the analysis. The numbers come from the data.

Parallel Crawling Within Serverless Constraints
Vercel Hobby plan functions time out at 10 seconds. Crawling pages sequentially would exceed this for any site larger than two pages. The solution was to crawl up to 9 pages in parallel using Promise.all, keeping total execution within the limit while still producing a representative site-wide audit.

International Character Encoding
Auditing Dutch, Japanese, and Korean websites introduced non-ASCII characters into crawl summaries that broke JSON parsing. The fix required sanitising all crawled content before sending it to Claude, and sanitising Claude's response before parsing — stripping non-ASCII characters from both the input and the output.

3
Days to build and deploy
13
Languages supported
9
Pages crawled in parallel per audit
Live
Deployed on Vercel · NL, ID, SG
Numbers need to be consistent. If a score changes every time you run it, people stop trusting the tool. Every other tool shows you the problem and leaves you to figure out the fix. That gap is where Surfaced sits. And starting with the simplest version that proves the idea — that was the right call.